Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at info@india-direct.com

SUPPLIER REGISTRATION

HOW DO I REGISTER?

You can register by clicking on the “Become Our Supplier” link at the footer section of the homepage. Please provide the information in the form (https://india-direct.com/become-our-supplier/) related to your company details, address and contact details like Email, Phone number etc. and submit the registration information.

ARE THERE ANY CHARGES FOR REGISTRATION?

Registration on https://www.india-direct.com/ is absolutely free.

DO I HAVE TO NECESSARILY REGISTER TO SELL ON www.india-direct.com ?

Yes, to sell your products on www.india-direct.com you need to register with your details on the site. After registration, you will get the login details to access your online shop Dashboard on www.india-direct.com.  Dashboard will help you to add your products’ details, track your orders, shipment, payment & more.

CAN I HAVE MULTIPLE REGISTRATIONS?

Each email address & business can only be associated with one Vendor account.

USER REGISTRATION

HOW DO I REGISTER?

You will be automatically registered at www.india-direct.com, once you place an order with us. Please provide the information in the form; related to your company details, address and contact details like Email, Phone number etc. and submit the purchase request.

ARE THERE ANY CHARGES FOR REGISTRATION?

Registration on www.india-direct.com is absolutely free.

DO I HAVE TO NECESSARILY REGISTER TO BUY ON www.india-direct.com ?

No, you can surf and add products to the cart without registration; but you will be able to checkout and place orders only when you give your E-mail Id. Registered members have to be logged in at the time of checking out the cart; they will be prompted to do so if they are not logged in. We recommend you to register with us. This will help you to continuously stay updated about on-going offers and deals on www.india-direct.com on a regular basis.

CAN I HAVE MULTIPLE REGISTRATIONS?

Each email address & business can only be associated with one user account.

ACCOUNT RELATED INFORMATION

WHAT IS ‘MY ACCOUNT’?

‘My Account’ is the section you reach after you login at www.india-direct.com. ‘My Account’ allows you to track your active orders, as well as see your order history and update your contact details.

HOW DO I RESET MY PASSWORD?

You need to enter your email address on the Login page and click on forgot password. You will get an option to reset your password. In case of any further issues please contact our customer support team.

WHAT IS MY WISH LIST?

My WISH LIST is a comprehensive list of all the items that you would like to order on a regular basis or in a periodic cycle from www.india-direct.com. This saved list enables you to shop quickly and easily in future.

PAYMENT

WHAT ARE THE MODES OF PAYMENT?

You can pay for your order on www.india-direct.com using the Debit Card, Credit Card, iDEAL, Apple Pay & more.

ARE THERE ANY OTHER CHARGES OR TAXES IN ADDITION TO THE PRICE SHOWN? IS VAT/TAX, CUSTOM DUTY, SHIPPING ADDED TO THE INVOICE?

The VAT/BTW/Taxes & Custom Duty is included in the online price of listed products. In case any additional VAT/BTW/Taxes & Custom Duty is applicable in the country, customer is liable to pay for same, after payment share the paid invoice to India Direct Team on info@india-direct.com email Id. India Direct do not want any hassles for customers on the VAT/BTW/Taxes & Custom Duties, we always pay for the VAT/BTW/Taxes & Customs duty directly to the Tax Authority on port of entry, when goods have arrived at the respective country.

IS IT SAFE TO USE MY CREDIT/ DEBIT CARD ON www.india-direct.com ?

Yes it is safe  to pay by Credit/Debit Card on www.india-direct.com. Our all payments are secured using SSL. We assure extra security for our customers; thus making online shopping safe and secure.

IF I PAY BY CREDIT CARD HOW DO I GET THE AMOUNT BACK FOR ITEMS NOT DELIVERED?

If the ordered items are not delivered due to any reason by the concerned vendor and you have already paid for them online; the balance amount will be refunded to your bank account/credit card. In the above case, please contact our customer support team within 2 working days time; and we will refund your bill back on to your card within 8-10 working days. The paid amount will be returned back to your bank account/Debit/Credit card.

WHERE DO I ENTER THE COUPON CODE?

Once you are done selecting your products and proceed for check out; on Step 3 – Order Summary, there is a box where you can enter your coupon (voucher) code and press apply button to avail the offer and the respective effect will be generated.

DELIVERY RELATED

HOW DO I CHANGE THE DELIVERY INFO (ADDRESS TO WHICH I WANT PRODUCTS DELIVERED)?

You need to login to your account. Then press “EDIT ACCOUNT” on the page footer. There, you can change the delivery info as desired. Alternatively, you can choose separate billing and shipping address at the time of payment; once you check out from our shopping cart.

WILL SOMEONE INFORM ME IF MY ORDER DELIVERY GETS DELAYED?

Due to any unavoidable reason if your order gets delayed, the India Direct team will inform you regarding the same. This will be done via e-mail or telephone. Alternately, you can also call or e-mail (info@india-direct.com), www.india-direct.com support team on the given contact details to check on your order.

ORDER RELATED INFORMATION

WHAT ARE THE MODES OF PLACING THE ORDER?

You can browse items online at www.india-direct.com and place your order at the online webshop only. We do not offer order placement service via email/phone.

All delivery-related information (for e.g. time, range of km covered, specific cities or towns (if any) where deliveries will be made, extra charges if applicable and so on) will be available on individual shop pages for each vendor. In case this information does not exist, we will send you a separate email or call you to verify the delivery related information.

CAN I ADD PRODUCTS TO THE EXISTING ORDER I PLACED?

If you wish to add any item to your order, you need to place a new order online at www.india-direct.com .

HOW DO I CHECK THE CURRENT STATUS OF MY ORDER?

In case any detailed information is required; you can call and check the status of your order by contacting the India Direct Marketplace support team. We also send email to each of customers, with tracking details; once their order is despatched.

WHEN AND HOW CAN I CANCEL AN ORDER?

You need to cancel your order within 24 Hrs, in some cases you can also refer to the individual vendor policies for cancellation. This is because cancellation process; return policy; refund policy varies from vendor to vendor and is also based on the products that they sell.

When any purchase is executed and billed through www.india-direct.com and in the absence of a solution mutually suitable to the buyer and vendor, you can contact www.india-direct.com customer care on the provided e-mail info@india-direct.com

The complaint should reach us in 4 hours in case of perishable items and within 24 Hrs for non-perishable purchases. We request you to send us the email with a picture & video of the products; along with reason for refund. The India Direct Team should be your first point of contact for any such complaint; as this will help you to get your return/refund process completed faster and with less confusion. In such a case, where the complaint is found to be of genuine nature, we will refund any payments already made by you for the order within 8-10 days of your cancellation; in your bank account. The refund of paid amount will get credited directly to your debit / credit card from which payment was made. This will be after deduction of delivery charges and bank transaction fees, which are non-refundable.

CANCELLATION BY SITE

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

CUSTOMER RELATED

HOW CAN I GIVE FEEDBACK ON THE QUALITY OF CUSTOMER SERVICE?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with www.india-direct.com . Do write to us at info@india-direct.com for any positive or negative feedback. You can also provide your feedback via our customer feedback form (https://india-direct.com/customer-feedback/)

OTHERS

WHERE CAN I FIND CURRENTLY RUNNING OFFERS/ PROMOTIONS?

There is a link called “OFFERS ZONE” on the Home Page Menu bar. In case there are any products on offer, you will find those products at the OFFER ZONE. All products with any combo offers, discounts or promotions are listed under this section.

HOW & WHERE I CAN GIVE MY FEEDBACK?

We always welcome feedback, both positive and negative from all our customers. You can use our customer feedback form (https://india-direct.com/customer-feedback/) link on https://www.india-direct.com/ footer page link. You can also feel free to write to us at info@india-direct.com

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